Reviews · Brand Trust
Reviews are the new brand.
Run them like a system.
Structured reputation systems for hospitality — review velocity, response strategy, recovery playbooks and ongoing monitoring across TripAdvisor, Google, Booking.com and Expedia.
Why it matters
Travellers read reviews before they book. A 0.5★ shift compounds across thousands of decisions. We treat reputation as a system, not a reaction.
What we deliver
The full reputation management system.
Review Velocity Programme
Automated review requests across email, SMS and WhatsApp post-stay.
Multi-Channel Monitoring
Google, TripAdvisor, Booking.com, Expedia and social mentions in one dashboard.
Response Playbooks
Brand-voice response templates for praise, complaints and complex cases.
Recovery Strategy
Plans for damaged reputations — escalation, response and visibility recovery.
Insights & Feedback Loop
Quarterly themes fed back to operations to improve guest experience.
Crisis Protocol
Pre-built response plans for reputation incidents and viral negative moments.
Outcomes
Measured against bookings.
Average rating
Review volume
Response time
How we work
A defined process.
Audit & Baseline
Current ratings, response patterns and channel coverage.
Systems Build
Velocity automations, response templates and monitoring dashboard.
Always-On
Daily monitoring, response and monthly reporting.
Questions
Frequently asked.
Can you respond to reviews on our behalf?+
Yes — fully managed or co-managed options with brand-approved tone and escalation.
Do you handle review removal?+
We pursue legitimate removal of policy-violating reviews and build recovery strategies for the rest.
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